We rent new campers.
Our price are VAT included.

General rules and terms of hire – Regulations

Art. 1 – EXCESS FRANCHISE

Euro 1000 as a guarantee deposit for excess franchise on all-risks, theft and fire policy.

Euro 250 as excess franchise on third-party liability insurance, to be paid directly to the insurance company on submitting a claim or a direct claim form from another party.


Art. 2 – AGE OF THE DRIVER

The driver must be over 21 years of age and have held a valid, category B driver’s license for at least three years.


Art. 3 – THE DAILY RATES INCLUDE  

a) Hire of the vehicle
b) Third-party civil liability insurance (with excess franchise of € 250), including third parties carried and excluding the driver (maximum coverage of € 2,500.000 for damage to people and things)
c) Fire and theft insurance (with excess franchise of € 1000)
d) All-risks insurance with excess franchise of € 1000 (the aforementioned all-risks policy also covers any damages caused to the vehicle by the client or by third parties during the rental period), with damages up to € 500 to be paid by the client
e) foreigners, people who cannot be identified, anyone under the age of 26 and those who make a booking only four days prior to departure have double excess franchise and are liable for damages up to € 1000 on the all-risks policy, whereas the excess franchise of € 250 on the third-party civil liability insurance remains unchanged
f) International green card
g) EUROP ASSISTANCE type insurance
h) 21% VAT
i) two 10 kg liquid gas tanks
l) chemical products for the WC
m) free car parking, with declining of all responsibility
n) free pick-up from Rimini railway station or the Miramare (RN) airport.


Art. 4 – THE DAILY RATES DO NOT INCLUDE  

a) Diesel fuel
b) Crockery and pots and pans
c) Linen (pillows, pillow-cases, sheets, towels, blankets, sleeping bags and all other items of personal use)
d) Any fines attributable to the user.


Art. 5 – BOOKING DEPOSIT / PENALTY :

On booking, the applicant is required to pay € 1000 by way of security. In the case of failure to make this payment, the booking cannot be considered as confirmed. This sum will be returned on return of the vehicle (at the end of the rental period) and the amounts of any fines or damages caused to the hired vehicle may be deducted from it. In the case of accidents, the deposit will be withheld until any liability has been verified by the insurer. If the vehicle is returned with damage caused by the client or by unknown parties, the deposit will be withheld by Meteor Viaggi until the vehicle has been repaired. In the case of a direct claim form submitted by another party (i.e. the client has caused damage to a third party and is liable), the client must pay a further € 250 for each direct claim form, by way of excess franchise on the third-party liability insurance. Foreigners, people who cannot be identified, anyone under the age of 26 and those who make a booking only four days prior to departure pay double the deposit and leave their car as security.


Art. 6 – TERMS OF PAYMENT

On the planned date of departure, the applicant must go to Meteor Viaggi for payment of the entire rental amount.


Art. 7 – DELIVERY OF THE VEHICLE

The vehicle will be supplied to the user in perfect running conditions and, in any case, at the moment of delivery, the client is required to confirm having taken effective delivery of the vehicle and having checked its total suitability for use, including with regard to traffic regulations, exonerating Meteor Viaggi from all liability for damages caused by hidden defects of the vehicle and its furnishings. The client also agrees to drive and use the vehicle with normal due diligence. In particular, the client must ensure proper use and maintenance of the vehicle and its accessories. While driving the vehicle, the client must constantly check that the temperature of the water (engine cooling liquid) does not rise above 90° and that the red lights on the dashboard indicating the following do not switch on:   a) insufficient oil pressure (low lubrication)
b) inefficient brakes or handbrake on
c) no battery charging.

If any of these anomalies should occur, the client is required to stop immediately and attempt to repair the problem. On the day of delivery of the vehicle, the client will receive a detailed explanation on the correct use and functioning of all the equipment and accessories on the vehicle from a Meteor Viaggi representative. The user will also be shown a special report, depicting the vehicle from various perspectives, indicating all damages deriving from previous rentals (breakages, dents, scratches, etc.). After viewing this report, the client will keep a copy of the document until return of the vehicle. The vehicle must be returned perfectly clean and disinfected and with a full tank of fuel. Meteor Viaggi reserves the irrevocable right to refuse to deliver the vehicle to clients who are clearly incapable of driving it and, in this case, the client will be refunded for the total amount paid, without any liability for either party.


Art. 8 – MECHANICAL FAILURE AND EMERGENCY REPAIRS

In the case of mechanical failure, the client may carry out repairs costing a maximum of € 60 directly. For repairs exceeding this amount, the prior authorisation of Meteor Viaggi must be requested. In order to be entitled to reimbursement, the client must request an invoice made out to: METEOR VIAGGI di Marconi Ebe Lucia, Strada Consolare S. Marino, 62 – RIMINI – VAT number 01610270405, C.F.: MRCBLC46L54H294G. In the case of mechanical failure, accidents or theft which cause the vehicle to be temporarily unusable, any transport costs, train, taxi or air fares, hotels, restaurants or any other expenses will be paid in full by the client.


Art. 9 – STOPPAGE OF THE VEHICLE IN ITALY OR ABROAD

If, following failure or an accident, the vehicle suffers damages such as to make continuation of the journey impossible or to require stoppage for repairs exceeding five days, la Meteor Viaggi , after contacting the garage or workshop where the vehicle is located, will arrange to collect it and transport it to its premises in Rimini, at its own expense. This will also be the case for theft, when the vehicle is recovered after the client has returned. In the case of return or continuation of the journey by the passengers, any transport costs, train, taxi, ambulance and air fares, hotels, restaurants, medical expenses or other expenses will be paid in full by the client. For recovery of any lost days of the rental period, it will be necessary to await verification of liability by the insurance company and/or the competent repair shops. In the case of liability of the client, the lost days may not be recovered and, in the opposite case, they may be recovered on the basis of the availability and booking schedule of Meteor Viaggi.


Art. 10 – CLAIMS

The client must notify Meteor Viaggi immediately, by telephone, e-mail or fax, of any claims submitted by and against them. The client must provide Meteor Viaggi with all written and/or photographic documentation relating to the claim. In all cases, it is necessary to fill out the special form provided by the insurance company (Amicable Settlement of Claim – CAI), located in the document holder with the registration card. In the absence of this document (CAI), duly filled out and countersigned by both parties, the guarantee deposit will be withheld by Meteor Viaggi until verification of liability and settlement of the dispute.


Art. 11 – THEFT OR FIRE

In the case of theft or fire, the client must immediately notify Meteor Viaggi via telephone or fax. In the case of theft, the insurance company will only be liable for the value of the vehicle if the client is in possession of the keys to the vehicle. Any personal items left by the client in the vehicle are not covered by the insurance.


Art. 12 – CLIENT’S PROPERTY LEFT IN THE VEHICLE

In signing the rental agreement, the client expressly exonerates Meteor Viaggi from all liability and forgoes any claim against Meteor Viaggi for any loss or damages deriving from loss of property left inside the vehicle.


Art. 13 – CLIENT’S PROPERTY FOUND IN THE VEHICLE

After return of the vehicle, any items found inside it during cleaning will be kept at the disposal of the client for a maximum of 15 days, with the exception of perishable products, which will be disposed of immediately.


Art. 14 – RETURN OF THE VEHICLE

The hired vehicle must be returned by the client to the same place where it was delivered, within the times indicated in the rental agreement and with a fuel tank of fuel. In the case of late return, the client will be required to pay a fine equal to four times the ordinary daily rate for each day of delay, with Meteor Viaggi retaining the right to take any action to safeguard its rights without prior placing in default. The vehicle must be returned in good hygienic conditions, with the WC and the waste water tank duly emptied and perfectly clean inside. Particular care must be taken in cleaning the bathroom, refrigerator, cooking rings and driver’s cabin. In the case of non-fulfilment, a fine of € 100 will be withheld. It’s now allowed to smoke inside at the motorcaravan, the penalty for the contravener start from 150 € to 300 €, for cleaning tissue and environment. The vehicle will be inspected on its return and the client must declare any breakages or damage to the equipment, furniture or bodywork.


Art. 15 – EXTRA EQUIPMENT

In addition to standard equipment, all our vehicles are equipped with the following accessories:

a) extra 12V 100Ah battery
b) rubber tube for supply of drinking water
c) cable for connection to the electricity mains
d) brush for cleaning the vehicle
e) broom
f) spare bulbs and fuses
g) emergency warning triangle
h) instruction booklets
i) bag of equipment for changing tyres in the case of punctures
l) screwdrivers and pliers
m) snow chains
n) gas tank key
o) campsite and equipped area guides.


Art. 16 – UNUSED RENTAL PERIODS

No refund is due if, for personal reasons, the client starts late or ends early the rental period according to the agreement.


Art. 17 – CANCELLATIONS

The client may cancel the booking within 2 days of drafting of the agreement. In the case of cancellation from the third day after signing the agreement and up to thirty days prior to departure, the fine will be 50% of the advance paid. In the case of cancellation within the thirty days prior to departure, the fine will be equal to the total advance paid. Meteor Viaggi may cancel the agreement at any moment for reasons of force majeure. The term force majeure refers to the following: accident, theft, seizure, breakage, fire on a booked vehicle, natural disasters, revolts, wars or similar.


Art. 18 – DISPUTES

The court of competent jurisdiction for any dispute which may arise in relation to use of the vehicle is the Court of Rimini.


Art. 19 – ROAD ASSISTANCE

This is included in the service, solely under the terms indicated in the relative insurance policy, which is located in the document holder with the registration card of each individual vehicle.


Art. 20 – CANCELLATION

Meteor Viaggi reserves the irrevocable right to cancel the booking within 2 days of drafting of the agreement.


Art. 21 – PRIVACY LAW

Pursuant to articles 13, 23 and 24 of Legislative Decree no. 196 of 30 June, 2003, in signing this agreement, the client declares as follows: -that they have been informed of the purposes and methods of handling their personal data which is obligatory in nature (in the databank of Meteor Viaggi , in compliance with the requirements of Legislative Decree 196/03 “Regulations on protection of personal data”); – that they freely express their consent to handling of their personal data by Meteor Viaggi , its communication to third parties for fulfilment of the service requested by the client, including the conducting of preliminary inquiries, and for sending of material and/or information solely on the activities of Meteor Viaggi ; – that they have been informed of the consequences of refusal to provide said data; -that they have been informed of the categories of parties to which the aforementioned data may be communicated and the area of divulging thereof; – that they have been duly informed of the rights attributed by art. 7 of Legislative Decree 196/03. The data manager to contact in order to exercise said rights is Meteor Viaggi – S.S.Consolare S.Marino, 62 – 47900 Rimini. Pursuant to art. 23 of Legislative Decree 196/03, the client also declares their full consent to handling of their personal data and, in particular, the data considered as sensitive by arts. 4 and 26 of Legislative Decree 196/03, also consenting to the communication and divulging thereof to third parties for fulfilment of the service requested.